True Oil Painting Style
Impressionist Oil Painting
Classic Watercolor Style
Retro Cartoon Illustration
Famous 3D Cartoon Style
Minimalist Flat Color Style
Magical Fairy Tale Style
Modern Cartoon Illustration
True Oil Painting Style
Famous 3D Cartoon Style
Impressionist Oil Painting
Magical Fairy Tale StyleWelcome! Below you’ll find clear, confidence-boosting answers to the questions customers ask most about our custom portraits. We’ve organized everything into easy sections. If you don’t see what you need, reach us anytime via live chat or email. Our team is online 24/7.
Frequently Asked Questions
Ordering & Artwork
We hand-draw custom portraits from your photos: pets, people, or both together, in our signature, timeless style. Every piece is unique and made to order.
On mobile, start by choosing the portrait style you love — you’ll be taken straight to the product page.
Tap Customize Your Order or Buy Now at the bottom of the screen, then follow these simple steps:
Pick your size
Choose a frame option (Digital download, Canvas, Black Wood, Natural Wood, and more)
Select the number of subjects — people or pets of any kind
Upload your photos
Feel free to upload several
Just let us know in the notes which one you want us to use
Add any personal requests
Names, outfits, background changes, combining different photos, color tweaks — anything you’d like
Choose your background or keep the original
When you’re done, just add to cart and checkout.
After you place your order, our artists will create your artwork and send a preview within 8 hours.
You can request edits until you’re happy — or ask for a refund if it doesn’t feel right.
We only print after you confirm you love the final design.
On desktop, all customization options appear right away — no need to tap any button.
• Upload & customize: Choose your photo(s), size, style, and framing.
• Preview in 8 hours: Our artists hand-draw your piece and send a digital proof within 8 hours.
• Approve & ship: Request free tweaks until you love it. We print only after you approve, then pack and ship to your door.
Yes. On the product page form you can upload multiple images during checkout. Use the notes field just below to tell us which subject(s) to use when a photo has multiple people or pets, or when you’ve uploaded several photos. We’ll compose them into one seamless, hand-drawn artwork and advise on composition if needed.
Most styles support up to 8 subjects. Have more? We’re happy to quote a custom layout. For 4+ subjects, we recommend 18×24 in (46×61 cm) or larger for detail.
Absolutely. Pick from our backgrounds or request a custom color/texture. We can also keep your original background or simplify it.
No. Each portrait is hand-drawn by trained artists using professional digital techniques, not automatic filters or one-click apps.
Photo Guide
You can upload any photo you have — even older, lower-quality, or simple phone pictures.
Our artists completely redraw everything by hand, so your final portrait will always look clear, detailed, and beautifully crafted.
Just upload the photos you like, and we’ll take care of the rest.
We’ll send you a preview first, so there’s zero risk — we won’t print anything until you officially approve it.
We can work with 99% of photos, including phone pics, screenshots, and photos-of-photos. If there’s any issue, we’ll email you within about 1 hour to help pick a better option.
Yes. Because every portrait is fully redrawn by our artists, we can work from black-and-white, older, or low-quality photos.
• Natural lighting (daylight is ideal)
• Eye-level angle, close enough to see features clearly
• Avoid heavy shadows and extreme filters
• Keep key features in frame (ears, paws, hands)
• Upload multiple options if you’re unsure and we’ll advise
Previews, Revisions & Approvals
Yes. You’ll receive a digital preview within 8 hours of ordering. You can approve it or request changes.
Unlimited. We’ll fine-tune until you’re 100% happy at no extra cost.
Common requests include background changes, color adjustments, combining separate images, and subject feature refinements.
No. We only print after your approval. We’ll send friendly reminders and keep your order on hold until you’re ready.
Products, Materials & Sizing
• Museum-quality paper: Thick, archival fine-art paper with crisp detail and fade-resistant inks.
• Canvas (optional): Durable, warp-resistant canvas, stretched on real wood frames.
• Framing: Elegant matte black, white, or natural wood frames, ready to hang with installed hardware and wall-friendly bumpers.
Popular options: 8×10″, 12×18″, 16×24″, 18×24″, 24×36″ (or metric equivalents). For multi-subject portraits, choose 18×24″ or larger for best clarity.
Yes. The digital file option is available on the product page form. Select it while customizing your portrait if you’d like a high-resolution file.
Shipping & Delivery
Worldwide — securely packed, fully tracked.
• Preview: within 8 hours
• Production after approval: typically 1–3 business days
• Estimated shipping times:
◦ USA: 2–5 business days
◦ UK/Europe: 5–9 business days
◦ Canada/Australia: 7–11 business days
◦ Rest of World: 7–14 business days
(Estimates vary by location and carrier, especially during holiday peaks.)
Yes. We email tracking as soon as your order ships. Multi-item orders may arrive separately.
Payments & Security
All major cards (Visa, Mastercard, AmEx), PayPal, and popular express checkouts. Payments are processed securely and your details are encrypted end to end.
Installment options may be available at checkout depending on your region and provider availability.
Returns, Refunds & Our Promise
We’ll keep revising for free until you do. If you still don’t love it and prefer not to proceed, you can request a full refund before printing.
Because each piece is custom, returns aren’t accepted after approval or printing. You are protected: if anything arrives damaged, misprinted, or not as approved, we’ll replace it free of charge.
Email us photos within 7 days. We’ll prioritize a replacement right away.
Holiday & Gifting
We move quickly with an 8-hour preview and fast production, but carriers can be busy. Order early for the best chance of on-time delivery. We’ll post seasonal cut-off dates on our site. Reach out if you’re close to a deadline and we’ll advise.
Yes. We can ship directly to your recipient. No pricing is included in the package, and you can add a complimentary gift note at checkout.
Changes & Cancellations
Yes, before approval and printing. After you approve, we immediately begin production and can’t make changes.
You can cancel within 4 hours of placing your order, as we begin the custom drawing 1 hour after purchase. After this window, cancellations aren’t possible due to the custom nature of the product.
Customer Support
Use live chat (24/7) or email. We typically reply within 1–6 hours, faster during business hours. You can also leave notes in the order form on the product page or the notes field at checkout.
You can speak directly with your artist for precise feedback and faster, higher-quality revisions.
Didn’t find your answer?
If the FAQ didn’t cover it, email our team and we’ll help with photo selection, backgrounds, sizing, order updates, or anything else you need.