True Oil Painting Style
Impressionist Oil Painting
Classic Watercolor Style
Retro Cartoon Illustration
Famous 3D Cartoon Style
Minimalist Flat Color Style
Magical Fairy Tale Style
Modern Cartoon Illustration
True Oil Painting Style
Famous 3D Cartoon Style
Impressionist Oil Painting
Magical Fairy Tale StylePortraitBrush respects your privacy. This policy explains what we collect, how we use it, and the choices you have. If you have questions, email [email protected].
1) Who we are
PortraitBrush creates custom, hand-drawn portraits from your photos. We operate the website portraitbrush.com and related pages.
Data controller: PortraitBrush
Contact: [email protected]
2) What we collect
Information you provide
Contact details: name, email, phone (optional).
Order details: shipping address, billing address, product selections, notes for the artist.
Photos and artwork notes: images you upload and any instructions you give.
Messages: emails, contact form submissions, and live chat transcripts if you use chat where available.
Information collected automatically
Device and usage data: IP address, browser type, pages viewed, time on site, referrer.
Cookies: small files used for essential site functions, analytics, and remembering preferences.
Payment information
Payments are processed by third-party providers such as Stripe, PayPal, or Shopify Payments. We do not store full card numbers on our servers.
3) How we use your information
To fulfill your order: create previews, send approval emails, print, frame, pack, and deliver.
To provide support: answer questions, handle revisions, send order and shipping updates.
To improve our services: site analytics, quality checks, and troubleshooting.
To send important notices: policy updates, security alerts, transactional emails.
Marketing (optional): with your consent, we may email product updates or offers. You can unsubscribe at any time.
We do not use your photos or final artwork for marketing unless you explicitly consent.
4) Legal bases for processing (EU/UK users)
We process data under these bases:
• Contract: to create and deliver your portrait.
• Legitimate interests: site security, fraud prevention, analytics.
• Consent: marketing emails, optional cookies.
• Legal obligation: tax and accounting records.
5) Sharing your information
We share only what is needed to provide the service:
• Payment processors: process your payment securely.
• Production and logistics partners: professional printers, framers, and couriers to make and deliver your order.
• Email and cloud providers: send emails and store files securely.
• Analytics and security tools: understand usage and protect the site.
We do not sell your personal information.
6) International transfers
We work with partners in multiple countries. When data is transferred internationally, we use safeguards such as standard contractual clauses or equivalent protections.
7) Cookies and similar technologies
Types of cookies we use
• Essential: required for the cart, checkout, and security.
• Analytics: help us understand site performance and improve the experience.
• Preferences: remember your choices such as currency or language.
You can control cookies in your browser settings. Blocking essential cookies may limit site functionality.
8) How long we keep information
Order records: kept for as long as needed for tax and accounting (typically up to 7 years).
Uploaded photos and artwork files: kept while your order is active and for a reasonable period afterward for reprints and support. Email us if you want them deleted sooner.
Support emails and contact forms: kept to maintain service history and comply with legal obligations.
9) Your rights
EU/UK GDPR rights
You may request access, correction, deletion, restriction, portability, or objection to processing. You can also withdraw consent at any time where processing is based on consent.
California privacy rights
You may request to know, delete, or correct personal information. You may also opt out of the sale or sharing of personal information. PortraitBrush does not sell or share personal information for cross-context behavioral advertising.
To exercise any right, email [email protected]. We may need to verify your identity.
10) Your photos and artwork
You confirm you have the right to use the photos you upload. We use your photos only to design, produce, deliver, and support your order unless you give explicit permission for any other use. You can ask us to delete your photos after completion.
11) Children’s privacy
Our site is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us and we will delete it.
12) Security
We use administrative, technical, and physical safeguards to protect your information, including encryption in transit, restricted access, and secure partners. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
13) Communications preferences
Transactional emails about your order are required. You can opt out of marketing emails at any time by clicking Unsubscribe or emailing us.
14) Third-party links
Our site may link to other websites. Their privacy practices are not covered by this policy.
15) Changes to this policy
We may update this policy from time to time. The “Last updated” date will reflect the current version. Significant changes will be noted on the site.
16) Contact us
Questions or requests about privacy
Email: [email protected]
We respond to most emails within 1 to 6 hours during normal business days.